Refund and Returns Policy

1. Overview

At Briede Shop, we strive to provide high-quality baby products designed for safety, comfort, and care. If you are not fully satisfied with your purchase, we’re here to help.

2. Returns Eligibility

You may request a return under the following conditions:

  • The item is unused, unworn, and in its original packaging
  • The return request is made within [7–14 days] of delivery
  • The item is not damaged by misuse or improper handling

⚠️ For hygiene and safety reasons, some baby products (e.g., opened skincare, feeding items) may not be eligible for return unless defective.

3. Non-Returnable Items

We do not accept returns for:

  • Opened or used baby care products
  • Items marked as final sale
  • Gift cards or promotional items

4. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos as proof

We will offer:
✔ Replacement
✔ Full refund (if replacement is not available)

5. Refund Process

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–10 business days
  • Refunds are issued to your original payment method

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at [your email]

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective
  • Shipping fees are non-refundable

8. Order Cancellations

Orders can be canceled within 12–24 hours after purchase.
After this time, orders may already be processed or shipped.

9. Contact Us

For returns or refund requests, contact us:
📧 support@briede.shop
Please include your order number and reason for request.

⭐ Pro Tips (important pour ton business CJdropshipping)

✔ Garde 7–14 jours (pas plus, sinon tu perds de l’argent)
✔ Mentionne toujours “hygiene reasons” (important pour produits bébé)
✔ Demande toujours preuves (photos/vidéos)
✔ Favorise replacement au lieu de refund